Account Management
Comprehensive Amazon Account Management for Vendors and Sellers
With Vendor Velocity, you unlock Amazon’s vast opportunities without the complexities. Our full-service account management takes charge of every aspect of your Amazon presence—from product page setup and A+ Content creation to strategic advertising and handling intricate behind-the-scenes tasks. We’ve got it all covered, so you can focus on growing your business.
Seamless, Expert Support to Maximize Your Success
Our account management goes beyond the basics, delivering hands-on, day-to-day oversight, detailed reporting, and expert resolution of any challenges. We keep your Amazon operations running smoothly, ensuring profitability and peace of mind.
Amazon’s customer-centric platform is a goldmine for sales, but navigating its vendor and seller systems can be daunting. From communicating effectively with Amazon to resolving issues like Proof of Delivery, chargeback disputes, AP audits, or Annual Terms Agreements, our seasoned team brings unmatched expertise to tackle these complexities. Don’t navigate Amazon’s intricacies alone—partner with Vendor Velocity, where our proven experience drives your success
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Amazon Account Management Benefits
ON YOUR OWN
- A 24-to-48-hour wait when you contact Amazon
- Inaccurate chargebacks costing you money
- Not clear if terms of agreement are fair
WITH VENDOR VELOCITY
- Quick answers backed by 15+ years of experience
- Direct connection with Amazon to get more info if needed
- First-contact resolution of your issues
- All chargebacks reviewed for you and disputed if possible
- Assistance identifying causes of chargebacks
- Implementation of chargeback-prevention plan
- Market research on annual terms
- Experienced assistance with terms negotiation
A chargeback can occur anywhere from receiving a PO from Amazon, to the point when the order is delivered to an Amazon fulfillment center. Amazon may charge you for any of the following:
- Problems with Purchase Orders (POs)
- Problems with the transportation process
- Problems with preparation
- Problems with the receiving process
- Problems with the Advanced Shipment Notification (ASN)
- Problems with Direct Fulfillment
These chargebacks can often be issued in error, so in an effort to help our vendors, we research all chargebacks that are issued to you to see if anything can be disputed. Also, for vendors with recurring chargeback issues, we do a deep dive into the vendor’s processes to locate the root cause of the recurring chargeback. We then work with their team to put a process in place that will avoid future chargebacks.
Amazon’s customer-centric approach means that it has to apply pressure to Vendors. Amazon operates on volume, not on relationships. Lucky for you, we have years of experience working with and negotiating with Amazon, so we know what fair terms look like. With dialed-in processes in place for helping you know your data, resolve weaknesses in your product line, and push for better terms on everything from damage to freight allowances, Vendor Velocity can help you fight for a bigger chunk of the profits your products will earn.
